In exchange for our promise to keep our commitment to delivering programming, we require students to keep their promises to pay and attend. We limit attendance and use student tuition to cover the cost(s) of program delivery and we rely on our students’ commitments. Because our organization must spend money prior to each of our programs and trainings in order to show up and deliver the product, we cannot issue refunds, and, out of fairness to all students, we apply this policy without exception.**

All tuition – whether comprised of payment in full or in part – is paid in exchange for enrollment in a program that has limited space. Accordingly, if you choose to enroll – even by paying only a deposit or part of a plan – we must assume we have fewer student spaces open in the program you are registering in. We also assume that by enrolling in a program you are agreeing to pay the remainder of your tuition in accordance with the payment plan you have selected. 

Despite our strict policy, please be assured that we will do our very best to help you make up any missed time in a program; and we will always do our best to transfer you to another program in the event you are not able to join a program as expected. Furthermore, while our practice is not to issue “credit,” in some extenuating instances (for example if we do not have another calendared program on our calendar in the same city as the one you initially enrolled in) we will offer you credit, good for at least 18 months from the date of issuance, which may be used toward tuition in any of our self-administered programs – or toward online products if you prefer.

If you have questions about any of this, please email us at and we are happy to answer any questions you may have as well as provide you with pre-sales support.

**Although we do not cancel training as a rule, if we cancel a program or otherwise find ourselves unable to materially deliver it, students will be refunded any amounts they paid back.